TechTalk Detroit EP 015: Signs Your Business Needs Co-Managed IT Services

Is your internal IT team overwhelmed with daily, tedious tasks? Co-managed IT services might be a great solution. Unlike a fully managed IT service, with co-managed IT your internal team decides what projects to focus on.

Join Chuck and Brian as they discuss co-managed IT services.

What is co-managed IT?

• Why outsource some of your IT needs? (06:03)
• What are the benefits of co-managed IT? (07:45)

1. 1. Partnering with an MSP provides 24/7/365 monitoring and support
   2. An MSP provides useful tools for your business
   3. Your IT staff is limited in size
   4. An MSP brings more knowledge & experience to your team

• What are the 2 different types of clients that leverage co-managed relationships? (12:02)

1. 1. The client that wants local support technicians that can quickly support an employee in person, if needed
   2. The client that is overseeing IT & focusing on the strategy portion. As a result, all end users might not be supported properly

Why Some CIOs are Hesitant to Partner With An MSP

• What are some hesitations/concerns when partnering with an MSP? (13:30)
  • The right partner will make you their ally and become an extension of your current team

The Advantages of Co-managed IT Services

• Cybersecurity

1. 1. An MSP partner can help make sure the correct security is in place
   2. Hiring a security expert on staff can be a huge cost to your company

• How an MSP provides valuable partnerships (16:16)

1. 1. Some of our partnerships include: Microsoft, Datto, & Arctic Wolf

Co-managed IT can Help Your Business Save Money

• How co-managed services can help your business save money (17:20)
• “If you were going to try to hire staff and invest in the right tools, your annual payroll costs will be high”

1. 1. The proactive nature of co-managed makes it so that your costs are more predictable over time

• Co-managed IT gives you instant access to an entire IT company (19:11)

Is Co-Managed IT For everyone?

• Is co-managed IT for everyone? (20:21)

1. 1. Consider the size of company
   2. Is in person support needed?
   3. What is your budget?
   4. Is your business in need of an infrastructure reset?

• “If you do not have someone on staff to do a migration, then do you have someone to manage it after?” (23:06)
• Why we love co-managed relationships (23:37)