How to Write a One-Year Business Plan for IT Professionals
How to Create a One-Year Business Plan
Why is a one-year business plan important? (03:35)
What are the different components of a one-year plan? (04:15)
What are role-based objectives? (04:51)
What is the starting point when creating a one year plan? (05:17)
What are the three focus areas when creating a one-year plan?: (06:33)
- Role-based objectives
- Execution plan
- Accountability plan
The first draft of your one-year plan will not be perfect. (08:20)
Personal Growth Goals
How to create personal growth goals and training objectives. (10:07)
Customer/Staff Relationship Objectives
What can you do within your role to improve client relations? (14:09)
- Have a feedback element to your ticket systems (15:22)
- Why staff satisfaction feedback is so important? (16:55)
What are some steps to delivering great customer service? (18:47)
Process Improvements
How do you improve your internal process? (21:00)
Employee feedback is valuable to improve processes. (25:00)
Business and Career Goals
What are some short/long term professional goals? (26:15)
- Short-term goals (1-2 year outlook) (27:38)
- Close technical skill gaps
- Achieve an expert level certification
- Train for future roles
- Long-Term Goals (5-year plan) (29:05)
- Find a way to make sure your employees succeed
- A 5-year plan can be difficult to build when you first hire a new employee
Regularly look at and review your one-year plan. (31:40)
